The Comprehension OS™ for Healthcare

The New Standard for
Patient Understanding.

EquiVox™ is the Comprehension Operating System™ built to make patient understanding visible, verifiable, and defensible, for health systems, DSOs, payers, and clinical organizations that need more than documentation.

Explore the Platform →

Transform

EquiVox™ converts clinical documentation into clear, patient-ready communication aligned to literacy, language, and cultural context.

Verify

Claros™ evaluates whether patients demonstrate real understanding through structured teach-back interaction and generates a Comprehension Score™.

Record

Every explanation, response, and comprehension outcome is securely logged to create a complete communication audit trail.

Consent is signed.
Understanding is assumed.

HEALTH LITERACY

Adults Struggle to Understand Their Care

9 out of 10 adults struggle with health literacy. Without effective engagement, patients may not follow through on key actions between visits.

National Library of Medicine

TEACH-BACK

Patients Asked to Confirm Understanding

Less than 30% of adults given healthcare instructions were ever asked to repeat them back, the first step of the evidence-based teach-back method.

Agency for Healthcare Research & Quality

RETENTION

Medical Information Forgotten Immediately

Between 40–80% of information from clinicians is forgotten immediately. Of what is remembered, 50% is recalled incorrectly.

PubMed

What is EquiVox?

A New Infrastructure Layer for Healthcare Communication

EquiVox™ is a multilingual AI middleware system designed to transform clinical communication into measurable understanding.

The platform operates as a closed-loop architecture where information is transformed, verified, and recorded before critical communication workflows move forward.

EquiVox™ is not a chatbot, a patient portal, a translation tool, or an AI scribe. It is a structured middleware system designed specifically for clinical communication and comprehension verification.

FHIR / HL7 Integration

EHR Interoperability

Multilingual Delivery

Human-in-the-Loop Oversight

Audit-Ready Architecture

The Comprehension Score™

Understanding Becomes Measurable.

The Comprehension Score™ is an AI-generated signal designed to help quantify demonstrated patient understanding.

Understanding Becomes Measurable.

Rather than relying on checkbox confirmations, EquiVox™ evaluates whether key concepts were actually understood.

Comprehension Score™

The score helps support:

Communication reinforcement

Follow-up prioritization

Workflow visibility

Comprehension analytics

Risk identification

Enterprise Dashboard

Real-time comprehension data across your patient population. Clean, sophisticated, built for clinical operations.

Financial & Operational Impact

Confusion Creates Operational Loss.

Communication failures affect more than patient experience.

Preventable cancellations

Failed pre-op preparation

Treatment abandonment

Unnecessary clarification calls

Operational inconsistency

Revenue leakage

EquiVox™ helps organizations reduce communication-driven operational friction by making understanding measurable and actionable.

DSO / Practice

Protect Revenue Already Scheduled.

EquiVox™ reinforces critical patient communication before appointments, helping reduce failures caused by misunderstood instructions, financial confusion, and incomplete preparation.

Hospitals

Reduce Communication-Driven Risk.

EquiVox™ helps support discharge clarity, consent reinforcement, and multilingual patient understanding across complex healthcare environments.

Companion™

When the Visit Ends, the Conversation Continues.

EquiVox™ extends communication beyond the clinical encounter through multilingual, culturally adaptive support delivered through voice, text, and avatar-guided interaction.

Learn More →

Academic Institutions

Training the Next Generation of Clinicians for the AI Era

EquiVox™ may also support academic institutions through AI-assisted communication simulation and competency development.

Informed consent training

Multilingual communication

Emotionally difficult conversations

Patient comprehension verification

Communication competency support

Designed to augment faculty-led education — not replace it.

Testimonials

Trusted by the people inside the system

For the first time, I have a system that tells me whether my patients actually understood what I explained. The Comprehension Score™ has changed how I think about consent entirely.

Our readmission rate dropped measurably within the first quarter of deploying EquiVox. Patients were coming back better prepared and asking the right questions.

I have spent 20 years watching patients nod and sign forms they don't understand. EquiVox is the first tool that actually fixes that problem instead of documenting around it.

The audit trail alone is worth the investment. Every comprehension interaction is logged, scored, and retrievable. Our legal team finally has the documentation layer they have been asking for. This is infrastructure, not just software.

Patients with lower health literacy respond completely differently when they're given information in plain language and actually asked to demonstrate understanding. EquiVox made that possible at scale.

The infrastructure moment is here. EquiVox is doing for comprehension what EHRs did for records, making it the default rather than the exception.

I have always felt confused leaving doctor appointments. With EquiVox, I actually understood my diagnosis in Spanish, in words I recognized. I left feeling in control of my own health for the first time.

The strategic evaluation was exceptional. EquiVox identified a genuine infrastructure gap in healthcare and built a scalable, defensible solution around it. This is the kind of work that defines a new category.

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Frequently Asked Questions

Key questions about how EquiVox™ works across healthcare environments. Can't find the right answer here? Get in touch

The Comprehension Score™ is an AI-generated signal designed to help quantify whether a patient has demonstrated meaningful understanding of their clinical information. Rather than relying on checkbox confirmations, EquiVox™ evaluates structured patient responses to help identify whether key concepts were understood, partially understood, or may require reinforcement.

Claros™ uses structured teach-back interaction. Patients are asked to explain their care in their own words rather than simply confirming understanding. The system analyzes communication patterns associated with comprehension, clarity, and retention to help support follow-up communication and workflow visibility.

EquiVox™ is designed as a middleware layer that integrates with existing healthcare infrastructure rather than replacing it. The platform supports standard healthcare protocols and APIs, including FHIR and HL7, allowing organizations to integrate EquiVox™ across EHRs, telehealth platforms, and other clinical environments.

No. EquiVox™ is designed to support communication clarity and comprehension verification while maintaining clinician oversight and human decision-making. The platform functions as a communication support and intelligence layer — not as a replacement for clinical expertise.

Yes. EquiVox™ is designed to support configurable communication workflows across healthcare environments, including hospitals, DSOs, specialty practices, and academic institutions. Communication logic, escalation pathways, and reinforcement workflows can be adapted to organizational and clinical needs.

EquiVox™ is being designed with HIPAA-aligned security and privacy principles as a foundational requirement. The platform includes encrypted data handling, role-based access controls, auditability, and secure communication architecture designed to support enterprise healthcare environments.

Founder & CEO

Dr. Lia Patricia Gallo-Urrego

Our Founder

Built from the
inside out.

"I Have Been the Doctor. I Have Been the Patient."

Dr. Lia brings over 30 years of clinical experience across the United States and Latin America, combined with advanced training in artificial intelligence at Harvard Medical School and MIT.

She has also experienced what it feels like to sit on the other side of the system — receiving complex medical information, facing uncertainty, and realizing how easily understanding can be assumed, but not confirmed.

EquiVox™ was built from that realization: that information is not enough. Understanding must be verified.

Recognition

Harvard Medical School Top Capstone Award

Training

MIT AI Strategy & Systems

If understanding becomes mandatory,
this becomes ubiquitous.

Dr. Lia Patricia Gallo-Urrego, Founder & CEO, EquiVox

The Future of Healthcare Requires More Than Documentation.

It Requires Understanding.

Request a Demo → Contact EquiVox →

The New Standard for
Patient Understanding.

Transform

Verify

Record

The Most Expensive Failure
in Healthcare Is Misunderstanding.

Consent is signed.
Understanding is assumed.

Adults Struggle to Understand Their Care

Patients Asked to Confirm Understanding

Medical Information Forgotten Immediately

A New Infrastructure Layer for Healthcare Communication

Understanding Becomes Measurable.

Understanding Becomes Measurable.

Enterprise Dashboard

Confusion Creates Operational Loss.

Protect Revenue Already Scheduled.

Reduce Communication-Driven Risk.

When the Visit Ends, the Conversation Continues.

Training the Next Generation of Clinicians for the AI Era

Trusted by the people inside the system

Validated in the Environments That Define Care

Frequently Asked Questions

Built from the
inside out.

If understanding becomes mandatory,
this becomes ubiquitous.

The Future of Healthcare Requires More Than Documentation.

It Requires Understanding.

Book a Demo

The New Standard for Patient Understanding.

Transform

Verify

Record

The Most Expensive Failurein Healthcare Is Misunderstanding.

Consent is signed.Understanding is assumed.

Adults Struggle to Understand Their Care

Patients Asked to Confirm Understanding

Medical Information Forgotten Immediately

A New Infrastructure Layer for Healthcare Communication

Understanding Becomes Measurable.

Understanding Becomes Measurable.

Enterprise Dashboard

Confusion Creates Operational Loss.

Protect Revenue Already Scheduled.

Reduce Communication-Driven Risk.

When the Visit Ends, the Conversation Continues.

Training the Next Generation of Clinicians for the AI Era

Trusted by the people inside the system

Validated in the Environments That Define Care

Frequently Asked Questions

Built from theinside out.

If understanding becomes mandatory,this becomes ubiquitous.

The Future of Healthcare Requires More Than Documentation.

It Requires Understanding.

Book a Demo

The New Standard for
Patient Understanding.

The Most Expensive Failure
in Healthcare Is Misunderstanding.

Consent is signed.
Understanding is assumed.

Built from the
inside out.

If understanding becomes mandatory,
this becomes ubiquitous.